Processing Times and Delivery
Orders are processed Monday through Friday, excluding holidays. All packages are shipped via FedEx. Please allow 2-4 business days for processing. Two-day and ShopRunner orders are given first priority. Orders with these shipping methods must be received and clear any fraud screening by 1PM EST to ship the same day. Orders received after 1PM EST will ship the following business day. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock.
During promotional periods, please allow up to 10 business days for shipment processing.
Times, rates and modes of delivery
Standard ground shipping
Delivery within 5-10 business days.
Via FedEx – Free.
Signature not required for delivery. .
Confirmation email sent immediately after purchase.
Orders take 2-4 business days to process.
During promotions, this period may be extended.
Once your order has shipped, you will receive a confirmation email with a FedEx tracking number.
2-DAY EXPEDITED SHIPPING
SHOPRUNNER 2-DAY SHIPPING
TRACK AN ORDER
Please allow 2-4 business days for order processing before it is ready for shipment.
If you have an account, you may track the progress of your order at any time in the ‘Orders And Returns’ section of the ‘My Account’ page.
You will also find your order details and their status in this section.
If you do not have an account, you can follow the status of your order by entering your order number and email address.
TRACK YOUR ORDER
Once your package has been dispatched you will receive an email containing your Fedex tracking number. Please visit the website of the carrier and enter the tracking number, in order to find out the location of your package.
Statuses explained :
In preparation : your order is being prepared. It has not yet been dispatched. Once it has been dispatched, you will receive an email containing your Fedex tracking number.
Dispatched : your order has been dispatched from our warehouse. You will have received a dispatch confirmation email. You may follow the progress of your package by clicking on the tracking number indicated.
During promotion periods, delays can be expected.
REFUND POLICY
All online orders may be returned to Sandro-Paris.com or in Sandro Boutiques within 30 days of ship date for full refund unless marked as Final Sale. Returned items must be in their original condition with all tags and labels attached. Items returned with tags not in their original position will not be accepted. Footwear must include the original shoebox in its original condition. Worn, altered or washed merchandise cannot be returned. Any items returned that do not meet our return policy will be returned to sender.
All final sale products are indicated as such on the website and on the return form included in your package.
Upon receipt of the return, Sandro reserves the right to deny a return if the merchandise does not meet the return policy requirements.
Items may be returned within 30 days of the shipment date, using the pre-paid label in your package and including the return form inside your package.
To avoid delays in processing, please ensure you are returning multiple items from the same order together. If you are returning multiple orders, we ask you to send back each return separately. All refunds are processed separately, per order.
Once your return is received, please allow 5-10 business days for processing and 3-4 business days for your refund to appear to your original form of payment.
Returns by Mail (via FEDEX)
An $8.00 shipping and handling fee will be deducted from your total refund amount. Please allow up to 10 business days for processing returns upon receipt.
RETURN IN STORE
Items may be returned in a Sandro store within 30 days of the shipment date unless marked Final Sale. Please ensure you have your order number and email address used to place the order on hand to ensure a smooth return processing.
FINAL SALE
Final Sale items are not eligible for return.
Final Sale mention will be indicated on product pages and at checkout.
All sale merchandise, swimwear, and bodysuits are final sale. These items are ineligible for return, exchange or store credit.
Please note, our Final Sale policy also applies to Shoprunner customers.
If you’ve purchased a Final Sale item, your order is not eligible for a return or exchange.
Refund timeline
You have a maximum of 30 days fron the date you received your order to return an item.
You will only be reimbursed for products that are new, unworn, and clean. Items must be returned in original packaging, accompanied by all clothing labels and tags attached in their original position.
If the items are new, unworn, and clean, you will be refunded within up to 30 business days of the date the package is received. During promotional periods the delay can be extended.
Refunds will take place via the same payment method selected for the order : the amount for the returned items will be credited to your account.